Car rental agent

You would hire out cars to people for work and holidays.

You’d handle all the administration needed to rent vehicles to businesses and the public. You’d explain the arrangements and costs to the customers and you’d help with their questions or complaints.

You would:

• Answer customer enquiries about what vehicles are available and what they cost to hire

• Take bookings

• Explain the terms of the rental or leasing agreements

• Check a customer’s driving licence and address

• Fill in the paperwork with the customers

• Take payments

• Show customers to their vehicle and point out any bumps, scrapes or special features

• Check the mileage and inspect the cars for damage when a customer brings them back

• Respond to customer complaints

You might work for a long time with one business which regularly rents cars or vans from you. In some jobs you may deal with international clients.

• Institute of the Motor Industry – Careers information for people working in the automotive industry

• British Vehicle Rental and Leasing Association - find learning and development resources